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1. Do managers participate in local politics?
2. How many Americans live in communities that operate under council-manager government?
3. Is the form popular in large communities?
4. Is this council-manager form of government used only in certain kinds of cities?
5. What else does ICMA’s Code of Ethics cover?
6. What is ICMA?
7. What is the history of the council-manager form?
8. Where do managers get their experience?

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1. Can I come in to City Hall to complete an application?
2. Can I submit a resume so that you will notify me when a position is available?
3. Can my application rank ever change?
4. How do I apply for a job with the City of Sterling Heights?
5. How can I find out about available job opportunities?
6. I did not score high enough on the exam to be considered, now what I can do?
7. I have been offered a position, what’s next?
8. I passed the examination, now what happens?
9. Is there a residency requirement?
10. Is the City is an Equal Opportunity Employer?
11. Is there a filing deadline for applications?
12. What happens to my application once it is submitted?
13. What is an examination and why do I have to take one?
14. What is the City of Sterling Heights Civil Service System?
15. What types of fringe benefits does the City offer?
16. What types of positions are available?

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1. What is Proposal A?
2. How are assessed values determined?
3. When will I receive my assessment notice?
4. What will occur after a property changes ownership?
5. What is a principal residence exemption?
6. What is a conditional rescission of principal residence exemption?

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1. What is a Brownfield Redevelopment Authority?
2. Why is the City involved in Brownfield redevelopment at all?
3. By designating the entire city as Brownfield Redevelopment Zone, are you in fact declaring all properties within the zone contaminated?
4. Will declaring the City a Brownfield Redevelopment Zone negatively impact my property values?
5. How does the TIF (Tax Increment Financing) generally work?
6. Will the capture of Tax Increment Funds negatively impact the school district?

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1. Can all basement windows be glass block or does one have to be vented?
2. Does the cost of the permit include inspections?
3. Do you need a permit for a replacement water heater?
4. Do you need a permit for a concrete patio in the backyard?
5. Who is responsible for sidewalk in front of the house?
6. Is a permit required to re-roof my home?

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1. Do I need a new registration if the business has changed owners?
2. Does the city of Sterling Heights register home businesses?
3. Where do I get a C of O (certificate of occupancy) for my business registration?

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1. Is backflow prevention device testing regulated?
2. Why is it important for water suppliers to prevent backflow?
3. What is backsiphonage?
4. Can you give an example of a cross connection occurrence?
5. After receiving a letter, what do I do?
6. Who owns and is responsible for testing and maintenance of the backflow prevention assembly?
7. How much will it cost to have my backflow prevention device tested?
8. Is there a general compliance schedule and process?
9. What if I don't comply?

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1. Do individuals from political and religious groups need a license if they go door-to-door to promote their cause?
2. Does the City restrict the hours that individuals may solicit?
3. What should I do if an individual solicits at my home and ignores the “NO SOLICITORS” or “NO TRESPASSING” sign that I have posted on or near my door?
4. What should I do if someone solicits from me, I ask for the person’s license or registration, and the person is not able or is not willing to provide one?

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1. Can I come in to City Hall to complete an application?
2. Can I submit a resume so that you will notify me when a position is available?
3. How can I find out about available job opportunities?
4. How do I apply for a job with the City of Sterling Heights?
5. Is there a residency requirement?
6. Is the City is an Equal Opportunity Employer?
7. What is the City of Sterling Heights Civil Service System?
8. What types of fringe benefits does the city offer?
9. What types of positions are available?

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1. Is there a filing deadline for applications?
2. What happens to my application once it is submitted?
3. What is an examination and why do I have to take one?
4. I passed, now what happens?
5. Can my rank ever change?
6. I did not score high enough to be considered, now what I can do?
7. I have been offered a position, what’s next?

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1. How do I change my password?
2. How do I contact the Information Technology help desk?
3. How do I setup my voicemail?

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1. Do you have copy machines?
2. Do you have a coffee shop?
3. Do you have homebound services?
4. Where are the restrooms and drinking fountains?
5. Can I use my cell phone in the library?
6. Do you have the City Council meetings back up information?
7. Do you have a pen, pencil, paper, highlighter, ruler, note cards, paper clips, calculator, and pencil sharpener?
8. Who are my representative and senator for Sterling Heights?
9. Do you sell City maps?
10. Do you have a genealogy room?
11. Where are the elevators and stairs?
12. Do you have a public phone?
13. Do you have a quiet study area?
14. Do you have a fax machine?
15. Do you have a typewriter?
16. Do you have vending machines?
17. What libraries are on MiLibraryCard?
18. What is the Friends?
19. Where is the used book sale?
20. We would like to donate money to the library. How do we go about gifting the library?
21. Do you sell your books or order them for patrons?
22. How do I find out about events and services throughout the year?
23. My child would like to volunteer for service. Is it possible?
24. Do you need to register for the library’s programs?
25. Do you have a Public Announcement (PA) system?
26. Can I book your programming center or conference room?
27. Does the library accept donations of materials?
28. Can I get a receipt for my donation to the library?
29. Does the library offer tours for groups or classes?
30. Do you proctor exams?

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1. Does the library have a self check-out computer?
2. I’m going on vacation and don’t want to lose my place on the hold list. What can I do?
3. Any charge to check out videos or DVDs?
4. How are residents notified if they have overdue materials?
5. Can I place a hold from home?
6. How long do I have to pick up my holds?
7. How can I find out what I have on hold?
8. Can I get a book if it is not on the computer?
9. Where are books held?
10. How do I get a library card?
11. Can my children get library cards?
12. How much is a replacement library card?
13. I forgot my card. Can I still check out books?
14. Are there any limits on the number of items you can check out?
15. Where can I use my card?
16. How and where can we return materials?
17. Can I renew my materials?
18. How much are fines and where can I pay them?
19. Do we have a grace period for fines?
20. I'm going on vacation and would like my books checked out for a longer period. What can I do?

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1. Do you have movies or feature films?
2. Do you have books on CD?
3. Do you have downloadable materials?
4. Do you have out-of-state newspapers?
5. Do you have census films?
6. Do you carry tax forms?
7. Do you have college financial aid forms?
8. Can newspapers be checked out?
9. Where are the adult new books / bestsellers?
10. Do you have ValueLine?
11. Do you have a Bresser’s?
12. Is Christian fiction in a separate area?
13. Are there circulating puppets or toys in your library?
14. here can I locate the Newberry and Caldecott winners?

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1. Is there a time limit on the computers?
2. Do you have any children’s game computers?
3. Can I take my files home with me?
4. Can you download from your computers?
5. Do you offer free Internet access from home?
6. Can I plug in my laptop?
7. Do you offer Internet classes?
8. Do you have any computer software to check out?
9. Do you have computers with word processing or resume makers?
10. Can I access my email from the library?
11. Can I use chat or messenger on the Internet computers?

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1. How long can I use the computer?
2. What if I need more time?
3. How will I know when my time is up?
4. If I leave the computer to look for a book, will my session be timed out?
5. What do I do when I'm finished with my session?
6. Does the library monitor what sites I visit on the Internet?
7. What do I do if all the computers are in use?

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1. What do I do if online incident reporting is not right for me?
2. What if this happened in another town? Can I file a report using this online police citizen reporting system?
3. What is a known suspect?
4. What is a witness?
5. What are the geographical boundaries of the City of Sterling Heights?

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1. How do I sign up?
2. Do I have to contract with Plowz & Mowz for the entire season?
3. Can I order Plowz® or Mowz® for a relative or friend? What if I own multiple properties?
4. What happens in the event of inclement weather?
5. What is the cost for service for a typical driveway?
6. What is the cost for service for a typical yard?
7. How is the price determined?
8. Will I know the cost up front?
9. What is the typical response time upon placing a request for service?
10. Can I get a price for my property before I actually need service?
11. What does Plowz & Mowz™ service include?
12. Does Plowz® service street parking, parking lots, alleyways, sidewalks, walkways, etc?
13. How are providers chosen/evaluated?
14. If I’m not home, how will I know my job is completed?
15. If I order a Plowz, should I stake my driveway?
16. When and how will I be charged?
17. How long will it take a provider to get to my house?
18. Can I cancel service once an order has been placed?

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1. Where can I get information on the water consumption history for my account?
2. What are the geographical boundaries of the City of Sterling Heights?
3. How can I volunteer for the City of Sterling Heights?
4. Who is responsible for sidewalk in front of the house?
5. Is council-manager form of government used only in certain kinds of cities?
6. How can I find out about available job opportunities?

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1. Where can I get information on the water consumption history for my account?
2. If I pay my water bill online with my credit card, are there any additional credit card processing fees that I have to pay?
3. I tried to make a payment online, but was denied access to the payment screen. What should I do now?
4. I’m selling my house and have been told that I need to get a final water bill. How do I go about this?
5. My water bill is much higher than normal. Why?
6. I live next door to a house with the same number of people and that waters their lawn as much as I do. How come my bill is higher?
7. Where is my water meter? Isn’t that plastic box on the outside of my house it?
8. My consumption is high, could the meter be running fast or was there an error in the reading?
9. What happens if I don’t pay my water bill? Will my water be shut off?
10. What are the most significant ways to eliminate excessive water consumption?