How do I request items?
The quickest and easiest way is to place a hold online. Log into our online catalog with your library card number and PIN to get started. You may also call the library during normal business hours at (586) 446-2665.
You will receive notification that your items are ready by either phone, email, or text depending on the notification method selected in your library account. Please allow at least 24 hours for your requests to be processed.
What if I don’t have a library card?
Sterling Heights residents may apply for a library card online.
Can we request items from other libraries?
Yes, you can request items from the Suburban Library Cooperative shared catalog and through MeLCat.
How do I pick up my requested items?
Once your holds arrive, follow these steps:
- Drive up to the library.
- Park in a designated parking spot. Starting Sep. 8, please pull up to the curb in front of the library and face your vehicle toward the roundabout.
- Call (586) 446-2665 to speak to our staff.
- Open your trunk or rear passenger window so our staff may drop off your items without direct contact.
To observe social distancing and safety precautions, we suggest wearing a mask even though you are in your car. For your protection and ours, library staff will also be wearing masks.
If you plan to pick up items on foot, please call one hour ahead. We will bag and label your items with your last name and place them outside the front doors on a cart.
How do I return library items?
Every item except SMART bags may be dropped off in one of two locations:
- The drive-up book return in front of the library.
- The book return on the wall to the right of the library’s main entrance.
SMART bags should be returned to the front desk in the library’s lobby during normal business hours.
Are you disinfecting books and/or other items?
All items will be emptied from our book returns, placed on carts with a dated slip, and quarantined for the recommended four days before being checked in. We will back date all returns from the time of return.
How are you protecting library staff?
All staff will use masks and have their temperature taken at the start of their shift. In addition, any staff that handles materials will use gloves. Finally, staff members will be divided into discrete shifts with plenty of physical separation to limit the possibility of spreading disease.